Tel: 01789 292888

Terms & Conditions

The following terms should be read & understood as by making a booking with us, you are agreeing to be bound by these terms and conditions.

Booking fees:- In order to secure a room booking at "Hunters Moon Guest House", a non-refundable booking fee equivalent to the first nights stay per room is required to confirm bookings.

Each room booking requires the payment of the aforementioned booking fee before that room can be confirmed. In the case of bookings for multiple rooms, a separate booking fee for each room being booked is required.

To reserve a room and for security purposes we require valid Credit/Debit card details (type, number, expiry date, issue number, a valid from date and the three digit security code shown on the signature strip on the reverse side of the card, the name as it appears on the card and the full postal address of the card holder.

Once the relevant booking fees have been paid, the room will be confirmed in an email to you. Please note: We reserve the right to re-let rooms where a booking fee has not been received.

Cancellation Policy:- We respectfully remind guests that a reservation constitutes a contract between themselves and Hunters Moon. In the event of a cancellation with seven days notice or less, prior to the date of arrival, cancellations, alterations or reduction of numbers by the client, the guest house will undertake to mitigate its losses and to re-let the room at similar rates. The guest will be responsible for the loss incurred by the guest house in the event that rooms remain unoccupied, or are at a lower rate the date the room was booked. The cancellation charges imposed by the guest house, will therefore reflect the actual loss. Any postponement of confirmed bookings will be treated as cancellation. We reserve the right to amend our tariff without notice.

Curtailment:- Guests wishing to leave before the booked end date of their stay, do so entirely at their own discretion. In such cases the cost of the booking will stand and no negotiation will be entered into regarding refunds.

Non-Arrival:- Guests who fail to arrive for a booking, and who haven't called to cancel as per the cancellations policy above will be required to pay the whole cost of the stay, less any booking fee already paid. Holiday insurance cover is highly recommended.

Arrival & Departure:- Check-in is from 3pm last check in is 8pm, if you feel your arrival will be before 3pm please telephone first in order to arrange a mutually suitable time to check in. For arrivals before Mid-day, we are able to offer to store luggage, this will be at the owners risk.

The Hunters Moon Guest House is a family run business, we employ no staff and therefore cover reception only for the times specified above. If you call to advise of an early or late arrival we will endeavour to work with you to find a mutually convenient time for you to check in.

Failure to advise of early or late arrival, or changes to previously advised check-in times may result in you finding no one available to let you into the house and thereby cause delays in your check-in.

Therefore we highly recommend you call 01789 292 888 to advise of any changes to your arrival time to ensure you avoid any delays in check-in.

Departure:- We will require you to vacate your room on the day of departure by 10am please 
Settlement of Accounts:-Please settle your account on arrival, by credit/debit card, or by cash. We do not accept cheques as a method of balance settlement.

Car Parking:- The Hunters Moon has car parking for each room, 1 car per room. An extra car to be parked on the side road around the corner. Cannot accommodate large vans.

The Hunters Moon Guest House, it's owners, staff or agents accept no liability for your vehicle throughout your stay. Your car is parked at your own risk.

Valuables:- Please do not leave valuables unattended anywhere within The Guest house, we have no facilities for securing such items and you remain responsible for them at all times.

Conduct:- We reserve the right to ask you to leave if your conduct or behaviour is unacceptable or disturbs other guests and you will be liable for the full cost of your stay.

Pets:- Assistance dogs are always welcome , however we are unable to accept pets.

Smoking:- Smoking is not permitted any where in the Guest House, including out of the windows.

The Hunters Moon Guest House reserves the right to change tariffs, terms and conditions, room specifications and/or breakfast menu without prior notice.

Contact Us

150 Alcester Road
Stratford upon Avon
CV37 9DR
Tel: 01789 292888

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